Shipping/Returns

Shipping Policy:

• Most orders are shipped within 24-48 hours. All orders are shipped within 5 business days, excluding special order items such as anilox rollers for proofers, certain diameter or circumference tapes, and delays due to backorders. 

• Shipping rates are calculated automatically on the Check Out page. UPS is our preferred carrier, however, there may be times when FedEx or another carrier is used. At those times, you will only pay the shipping cost shown to you during check out, even if the actual cost is more.

• If you prefer to use your own UPS or FedEx account, please add a note to your order and include your carrier account number & billing zip code.
  
  

• When your order has shipped, you will receive an email with your tracking information, which will show you the carrier used and when to expect delivery.

Return Policy:

• If you would like to return a product, please contact us for a Return Merchandise Authorization number and instructions.
  Email: flexodepot@flexoexchange.com with 'RMA Request' in the Subject.

• In most cases, returns will incur a 10% restocking fee.